1. Eligibility

• VIP Membership ("VIP") is offered by METRO BRAZIL ("we", "our") to retail customers shopping on metrobrazil.com and our official mobile apps in the Gulf Cooperation Council ("GCC") countries, the United States ("USA"), the United Kingdom ("UK"), Australia, and Europe.

2. Qualification

• A customer qualifies for VIP status by spending a cumulative annual total exceeding the qualifying threshold applicable to their market, including applicable taxes, after discounts, and excluding shipping fees, within any continuous twelve-month period ("Qualification Period").
• The annual VIP qualification thresholds are:
  AED (UAE): Above 1,000 AED
  SAR (Saudi Arabia): Above 1,000 SAR
  QAR (Qatar): Above 1,000 QAR
  USD (United States): Above 500 USD
  AUD (Australia): Above 500 AUD
  GBP (United Kingdom): Above 500 GBP
  EUR (Europe): Above 500 EUR
• Customers must exceed the applicable threshold, rather than simply reach it, to qualify for VIP membership.
• Qualifying spend must be made under one customer account identified by a single email address.
• Only eligible purchases made within the applicable twelve-month period will count toward VIP qualification.

3. Maintaining VIP Status

• VIP status is valid for twelve (12) months from the date it is first awarded.
• To maintain VIP status, customers must exceed the applicable spending threshold within the most recent rolling twelve-month period.
• If the qualifying spend does not exceed the applicable threshold, VIP benefits will automatically expire at the end of the current VIP membership period.
• Customers who meet the qualification requirements again will have their VIP membership renewed for another twelve (12) months.

4. Using Your VIP Account

• Purchases must be made while signed in with the same email address used to earn VIP status. Orders placed as a guest or with a different email address will not count toward qualification.
• VIP benefits (discount codes, early-access links, gifts, etc.) are non-transferable and may only be redeemed by the account holder.
• Customers may check their VIP status from the "Account" section, the mobile app, or via the VIP page.

5. Benefits

• Current VIP benefits may include, but are not limited to: exclusive discount tiers, early access to sales, complimentary premium delivery, birthday rewards, and priority customer support.
• Free Premium Delivery for VIP members has no minimum order quantity or maximum order value and is available for eligible orders shipped to GCC countries, the USA, the UK, Australia, and supported European countries, subject to delivery availability and market-specific conditions.
• Cashback Credit is available on qualifying orders exceeding the applicable cashback threshold in each market. Thresholds and cashback amounts may vary by country and currency.
• Certain benefits, delivery services, and promotions may vary depending on the customer's shipping destination and market.
• Benefits are subject to change at our sole discretion. We will publish any changes on our website at least 14 days in advance.

6. Misuse & Abuse

• We may revoke VIP status, cancel benefits, or close accounts if we identify any misuse, unauthorized resale, fraudulent activity, or actions that go against the intended use of the programme.

7. Termination & Changes

• METRO BRAZIL may amend, suspend, or terminate the VIP programme or these Terms at any time. Material changes will be communicated via email or posted to our website.

8. Privacy

• Personal information collected for VIP is processed in accordance with our Privacy Policy and applicable data protection laws.

9. Contact

• For more information, contact our Customer Care team.