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Open Positions

Location: Remote

Preferred Gender: Female

Position Overview:

We are currently seeking a highly motivated and experienced Customer Service Team Leader to oversee our remote customer service team. As the forefront of customer interaction, the successful candidate will play a pivotal role in ensuring our team provides exceptional customer service, maintains high satisfaction levels, and upholds our company's standards. This remote role requires a leader who can effectively manage and inspire a team from a distance, ensuring operational excellence and continuous improvement in customer service delivery.

Key Responsibilities:

  • Lead and manage a remote customer service team, ensuring high levels of performance, customer satisfaction, and service quality.
  • Develop and implement effective customer service strategies and procedures to enhance customer service efficiency and quality.
  • Monitor team performance through KPIs and regular reviews, identifying areas for improvement and implementing corrective actions as needed.
  • Provide ongoing training and support to team members, fostering a culture of growth, learning, and excellence.
  • Handle complex customer service issues and escalations, providing solutions that align with company policies and customer satisfaction goals.
  • Collaborate with other departments to resolve customer issues, improve service delivery, and enhance overall customer experience.
  • Ensure effective communication within the team and across the organization, maintaining a unified approach to customer service.
  • Promote a positive work environment and team culture, even in a remote setting, encouraging collaboration, communication, and teamwork.

Qualifications:

  • Proven experience in a customer service leadership role, with a track record of managing and motivating remote teams.
  • Strong understanding of customer service principles, techniques, and technologies used in a remote environment.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with team members and customers across various platforms.
  • Demonstrated ability to resolve complex customer issues, balancing customer satisfaction with company policy.
  • Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently, lead from a distance, and make decisions with minimal supervision.

Language Requirements:

  • Fluency in Arabic is mandatory
  • English is an advantage.

Location: Remote

Preferred Gender: Female

Job description

We are looking for a hard-working outreach coordinator to join our company. The outreach coordinator's responsibilities include data collection and analysis, representing our company at trade fairs, organizing media events etc.

To be a successful outreach coordinator, you should have excellent communication, interpersonal, and organizational skills. You should also be skilled in the use of institutional databases and research methods, as well as in handling administrative duties.

Responsibilities:

- Develop & Manage affiliate partnerships
- Develop & Manage influencers collaborations / campaigns
- Handling public relations, such as developing strategic relationships, attending trade shows, and conducting informational presentations at universities, clubs, and civic groups.
- Developing press releases, brochures, and other marketing materials.
- Organizing outreach events, including sales, marketing, and planning, to promote the services of the company.
- Collecting and analyzing data on local demographics, developing results, and presenting the conclusions to the relevant departments.

Requirements:

- A bachelor's degree in Business, marketing, journalism, public relations, social services, or related field.
- Minimum 1-2 years' experience in the field may be advantageous.
- Strong industry knowledge.
- Excellent communication, interpersonal, and leadership skills.
- Strong organizational and management skills.
- Experience with institutional databases, public access sites, and primary research skills.
- Good reporting, technical, and statistical skills.
- Experience with budget management.
- Arabic & English excellent communication skills.

Location: Remote

Preferred Gender: Female

Job description

We are looking for a talented Video Editor to assemble recorded footage into a finished project that matches our vision and is suitable for social media platforms.

Ultimately, as a Video Editor, you should be able to bring sight and sound together in order to tell a cohesive story in less than 30 seconds or more.

Responsibilities:

- Manipulate and edit film pieces in a way that is invisible to the audience
- Take a brief to grasp production team’s needs and specifications
- Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity
- Trim footage segments and put together the sequence of the filmInput music, dialogues, graphics and effects
- Create rough and final cuts
- Ensure logical sequencing and smooth running
- Consult with stakeholders from production to post-production process
- Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency.

Requirements:

- Minimum 1-2 years' experience in the field may be advantageous.
- Proven work experience as a Video Editor
- Solid experience with digital technology and editing software packages (e.g. Avid Media Composer, Lightworks, Premiere, After Effects and Final Cut)
- Demonstrable video editing ability with a strong portfolio
- Thorough knowledge of timing, motivation and continuity
- Familiarity with special effects, 3D and compositing
- Creative mind and storytelling skills
- BS degree in film studies, cinematography or related field
- Arabic & English excellent communication skills.

Location: Jeddah

Preferred Gender: Female

Position Overview:

We are seeking a Product Specialist who will be the face of our brand store, guiding visitors through our products, providing detailed explanations, and offering clarifications as needed. In this innovative space, customers will have the unique opportunity to explore and interact with our products firsthand. Purchases will be made online via our website. This role is crucial in enhancing customer understanding and engagement with our products without focusing on direct sales.

Key Responsibilities:

  • Welcome visitors to the store and provide them with a comprehensive introduction to our brand and product range.
  • Offer detailed demonstrations of product features, benefits, and usage, ensuring that customers have a thorough understanding of our offerings.
  • Assist customers with navigating our online purchasing process, providing instructions and support as necessary to facilitate a seamless shopping experience.
  • Answer customer queries regarding product specifications, pricing, and availability with accuracy and professionalism.
  • Gather feedback from visitors on their experience and perceptions of the products, reporting insights to the marketing and product development teams.
  • Maintain the store’s appearance, ensuring that products are displayed attractively and information is up-to-date and accessible.
  • Stay informed about the latest product developments, launches, and brand initiatives to provide current and prospective customers with the most relevant information.
  • Collaborate with the marketing team to support promotional events and product launches within the showroom.

Qualifications:

  • Proven experience in a customer-facing role, preferably within a retail, or similar environment.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers.
  • Strong understanding of customer service principles, with a focus on providing informative and supportive interactions.
  • Ability to learn and retain detailed product information, effectively communicating features and benefits to customers.
  • Highly organized, with the ability to manage multiple tasks simultaneously and maintain attention to detail.

Language Requirements:

  • Fluency in Arabic is mandatory
  • English is an advantage.

Location: Riyadh

Preferred Gender: Female

Position Overview:

We are seeking a Product Specialist who will be the face of our brand store, guiding visitors through our products, providing detailed explanations, and offering clarifications as needed. In this innovative space, customers will have the unique opportunity to explore and interact with our products firsthand. Purchases will be made online via our website. This role is crucial in enhancing customer understanding and engagement with our products without focusing on direct sales.

Key Responsibilities:

  • Welcome visitors to the store and provide them with a comprehensive introduction to our brand and product range.
  • Offer detailed demonstrations of product features, benefits, and usage, ensuring that customers have a thorough understanding of our offerings.
  • Assist customers with navigating our online purchasing process, providing instructions and support as necessary to facilitate a seamless shopping experience.
  • Answer customer queries regarding product specifications, pricing, and availability with accuracy and professionalism.
  • Gather feedback from visitors on their experience and perceptions of the products, reporting insights to the marketing and product development teams.
  • Maintain the store’s appearance, ensuring that products are displayed attractively and information is up-to-date and accessible.
  • Stay informed about the latest product developments, launches, and brand initiatives to provide current and prospective customers with the most relevant information.
  • Collaborate with the marketing team to support promotional events and product launches within the showroom.

Qualifications:

  • Proven experience in a customer-facing role, preferably within a retail, or similar environment.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers.
  • Strong understanding of customer service principles, with a focus on providing informative and supportive interactions.
  • Ability to learn and retain detailed product information, effectively communicating features and benefits to customers.
  • Highly organized, with the ability to manage multiple tasks simultaneously and maintain attention to detail.

Language Requirements:

  • Fluency in Arabic is mandatory
  • English is an advantage.

Location: Jeddah

Preferred Gender: Female

Position Overview:

We are looking for a talented and creative Content Creator to join our team, focusing on our fashion brand. This full-time, on-site position in Riyadh is exclusively open to Saudi women. The ideal candidate will have a knack for producing engaging content across various media platforms, from written articles and social media posts to videos and infographics, aimed at captivating our audience and promoting our brand.

Job Responsibilities:

Content Creation:

  • Craft original, high-quality content in multiple formats such as videos for Instagram, Tiktok, and Youtube
  • Perform thorough research to develop informative and compelling content.
  • Work collaboratively with team members and experts to brainstorm and conceptualize content ideas.

Content Strategy and Planning:

  • Develop a strategic content plan that supports the brand’s objectives and appeals to the target demographic.
  • Manage content calendars to ensure timely publication of materials.
  • Keep abreast of industry trends and competitor strategies to maintain a competitive edge.

Content Promotion:

  • Distribute content across multiple channels and social media platforms to broaden reach.
  • Foster audience interaction by engaging with followers and promoting community discussions.

Audience Engagement:

Actively monitor and engage with audience feedback to cultivate a vibrant community presence.

  • Continuous Learning:
  • Stay informed on content marketing trends, tools, and best practices to keep the brand at the forefront of digital content.

Qualifications:

  • Exceptional communication skills.
  • Creative thinker with excellent organizational and time management skills.
  • Proficient in social media and digital distribution channels.

Preferred Skills:

  • Knowledge of content scheduling and management platforms.
  • Knowledge of mobile video editing apps, such as CapCut.

Language Requirements:

  • Fluency in Arabic is mandatory
  • English is an advantage.

Location: Riyadh

Preferred Gender: Female

Position Overview:

We are looking for a talented and creative Content Creator to join our team, focusing on our fashion brand. This full-time, on-site position in Riyadh is exclusively open to Saudi women. The ideal candidate will have a knack for producing engaging content across various media platforms, from written articles and social media posts to videos and infographics, aimed at captivating our audience and promoting our brand.

Job Responsibilities:

Content Creation:

  • Craft original, high-quality content in multiple formats such as videos for Instagram, Tiktok, and Youtube
  • Perform thorough research to develop informative and compelling content.
  • Work collaboratively with team members and experts to brainstorm and conceptualize content ideas.

Content Strategy and Planning:

  • Develop a strategic content plan that supports the brand’s objectives and appeals to the target demographic.
  • Manage content calendars to ensure timely publication of materials.
  • Keep abreast of industry trends and competitor strategies to maintain a competitive edge.

Content Promotion:

  • Distribute content across multiple channels and social media platforms to broaden reach.
  • Foster audience interaction by engaging with followers and promoting community discussions.

Audience Engagement:

Actively monitor and engage with audience feedback to cultivate a vibrant community presence.

  • Continuous Learning:
  • Stay informed on content marketing trends, tools, and best practices to keep the brand at the forefront of digital content.

Qualifications:

  • Exceptional communication skills.
  • Creative thinker with excellent organizational and time management skills.
  • Proficient in social media and digital distribution channels.

Preferred Skills:

  • Knowledge of content scheduling and management platforms.
  • Knowledge of mobile video editing apps, such as CapCut.

Language Requirements:

  • Fluency in Arabic is mandatory
  • English is an advantage.

Location: Dubai

Preferred Gender: Female

Position Overview:

We are looking for a talented and creative Content Creator to join our team, focusing on our fashion brand. This full-time, on-site position in Dubai. The ideal candidate will have a knack for producing engaging content across various media platforms, from written articles and social media posts to videos and infographics, aimed at captivating our audience and promoting our brand.

Job Responsibilities:

Content Creation:

  • Craft original, high-quality content in multiple formats such as videos for Instagram, Tiktok, and Youtube
  • Perform thorough research to develop informative and compelling content.
  • Work collaboratively with team members and experts to brainstorm and conceptualize content ideas.

Content Strategy and Planning:

  • Develop a strategic content plan that supports the brand’s objectives and appeals to the target demographic.
  • Manage content calendars to ensure timely publication of materials.
  • Keep abreast of industry trends and competitor strategies to maintain a competitive edge.

Content Promotion:

  • Distribute content across multiple channels and social media platforms to broaden reach.
  • Foster audience interaction by engaging with followers and promoting community discussions.

Audience Engagement:

Actively monitor and engage with audience feedback to cultivate a vibrant community presence.

  • Continuous Learning:
  • Stay informed on content marketing trends, tools, and best practices to keep the brand at the forefront of digital content.

Qualifications:

  • Exceptional communication skills.
  • Creative thinker with excellent organizational and time management skills.
  • Proficient in social media and digital distribution channels.

Preferred Skills:

  • Knowledge of content scheduling and management platforms.
  • Knowledge of mobile video editing apps, such as CapCut.

Language Requirements:

  • Fluency in Arabic is mandatory
  • English is an advantage.

Apply for an open position

We’re always looking for people with unique skills, if you are interested to join our team.
Send us your CV and we’ll get in touch with you.

Why to join MetroBrazil?

Innovation

Working at MetroBrazil means innovation, achievement, ownership, and caring. We're pretty proud to be working on building one of the biggest e-commerce business in the middle-east, we hope you'd be too. 

So if you're passionate about doing your best work, collaboratively working with our team, and having fun along the way, we would love to meet you.

Experience

We thrive to offer our employees a unique culture that is not built on (work-life balance) but on (work-life empowerment). We want to help you improve your quality of life and work!

Experience

We thrive to offer our employees a unique culture that is not built on (work-life balance) but on (work-life empowerment). We want to help you improve your quality of life and work!

Work Environment

We thrive to offer our employees a unique culture that is not built on (work-life balance) but on (work-life empowerment). We want to help you improve your quality of life and work!

Either work from the beach, home, or your favourite coffee shop.. You can work any place where you feel productive.

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