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Frequently Asked Questions

You can use our Smart Fitting Room to help you choose the correct size that fits your body shape. You can also check the Size Chart table showing in the product page to check your size manually.

Choose the suitable category for your needs, then check the preferred product.

You can benefit from great discounts on your order using the METRO BRAZIL discount codes, all you have to do is paste the valid code in the discount code field on the order completion page.

We accept all types of debit and credit cards, including MADA, KNET, STC Pay, Apple Pay and Google Pay.

Pay in 4 installments with Tabby and Tamara.

All transactions are encrypted and 100% secure.

We don't currently offer COD (Cash on Delivery).

Yes, you can pay in 4 installments with Tabby or Tamara.

No, we currently don't provide COD (Cash on Delivery). However, we accept all types of debit and credit cards, including MADA, KNET, STC Pay, Apple Pay and Google Pay.

You can also pay in 4 installments with Tabby or Tamara.

Customers can change/cancel item/order by contacting our customer support team within 6 hours of placing the online order or before 03:00 PM Dubai time, 02:00 PM Mecca time during all working days.

If the order has already been shipped, changes or cancel are not possible.

Check our return and exchange policy CLICK HERE

After shipping the order, you will receive an email, text message, and a message via WhatsApp application that includes the tracking number of the shipment, which allows you to know its location instantly through shipping company website.

Order processing is done within 24 hours from placing our order.

After our shipping partners receive your order from our warehouse, it takes 2 to 5 working days.

We offer FREE Express Delivery in KSA & UAE for all orders.

We offer FREE Express Delivery in Kuwait, Qatar, Bahrain and Oman for orders above 500 SAR.

For other regions, the details of the shipping cost appears in the checkout after entering your address and before completing the order.