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Metro Brazil is an online store based in Sao Paulo, Brazil, that aims to introduce the world to Brazilian beauty and elegance, and offers the finest Brazilian products in cooperation with a group of the most important and famous brands in Brazil. Click here to read the About us page.

Yes, there is an official application for Metro Brazil on the Apple App store and Google Play Store.

Click here to download our application.

You can speak directly with one of our customer service representative via live chat, WhatsApp, or email at any time 24/7.

Contact Us

Metro Brazil has established partnerships with several organizations for environmental and animal protection as well as recycling to protect the environment and animals, including the Brazilian organization Plante Arvore to protect and reforest the Brazilian Amazon Rainforest

· When purchasing from Metro Brazil, a tree is planted in the Brazilian Amazon rainforest on every order

· To see the activity of Metro Brazil with the Plante Arvore organization, Click here.

· At Metro Brazil we use all recycled and recyclable packaging products.

Shopping from Metro Brazil is very easy and simple, and the order can be completed in simple steps as follows:

1. Choose a classification.

2. Choose the product with its customizations and add it to the cart.

3. Enter your delivery and billing information.

4. Enter payment information and complete the order.

You canClick here to watch a tutorial video on how to order easily.

There is a detailed table for each product showing the suitable size for you on the product description page itself.

You can watch thefollowing video for more information.

You can click here to read more on How to Choose the Perfect Body shapeware/Corset.

You can watch thefollowing video for more information.

Click here to browse the full hair products section.

You can get a discount promo code via one of the following methods:

- Subscribe to our mailing list to be the first to receive offers and discount codes.

- Download the Metro Brazil app to get offers and discounts first.

- We always offer discounts and discount codes on our official accounts on social media platforms.

You can benefit from great discounts on your order using the Metro Brazil discount codes, all you have to do is paste the valid code in the discount code field on the order completion page.

You canClick here to watch a tutorial video on how to order easily.

You can pay in the local currency of your country using any of the currently supported payment methods:. We accept all types of debit and credit cards, including Mada and Knet.

All transactions are encrypted and 100% secure.

You can Click here to visit our blog and read our amazing articles.

No, the prices shown on the website do not include the value-added tax. The value-added tax is calculated after entering the shipping address and is calculated according to the law of your country.

No, the prices that appear on the site do not include customs duties and are calculated after entering the shipping address or are paid directly to the shipping company when the order is delivered, according to the law of your country.

As part of the preventive measures of Covid-19, out of our concern for your safety and health security to maintain social distancing; the cash on delivery service has been temporarily suspended.

Orders & Refunds

The order can be modified within less than 24 hours after completing the order and before completing the shipping process, you must contact us to amend the order.

The order cannot be modified after 24 hours or after it has been delivered to the shipping company.

We are happy to replace or retrieve your order if it matches the terms and conditions described in the site policy.

Click here to view the exchange and return policy.

For more information please Click here to view our refund and exchange policy.

If the payment is by a credit or debit card, the amount will be refunded to the same card used in the purchase.

If the payment is paid cash on delivery, the amount is refunded as a gift card (store credit) to use it on your next order.

Shipping

After shipping the order, you will receive an email, text message, and a message via WhatsApp application that includes the tracking number of the shipment, which allows you to know its location instantly through your account page on Metro Brazil.

You can track the shipment using the shipment number via the order tracking link.

Order processing takes 24 to 48 hours.

After our shipping partners receive your order from our warehouse, it takes 3 to 5 working days for the order to reach you via our reliable logistic partners such as Aramex and DHL.

You can find more details by reviewing our shipping policy page.

Order processing is the safe assembly and packing of an order in our warehouse.

Order shipping is the delivery of the order to the our shipping partner after it has been fully prepared for you to deliver it to your address.

In Metro Brazil, we follow the highest levels of safety, prevention, hygiene and sterilization to maintain the health and safety of all our customers. We do a daily check on all our employees while maintaining sterilization and personal hygiene repeatedly every day. All products are sterilized before packaging, and the box is also sterilized after it is closed and handed over to the shipping company.

You can find more details by reviewing the Shipping and Safeguards page.

In the event of a complaint against the delivery representative of the Aramex shipping company, Click here.

In case of a complaint against the DHL delivery representative, Click here.

In the event that the our shipping pastern's customer service does not respond, please send the complaint to us through our official communication channels. Click here.

The details of the shipping cost appear when entering your address and before completing the order. The cost is calculated according to your address and city, and the shipping fee does not include any other costs such as customs and duties.

Yes, this is possible if the purchase and payment process is verified.

Yes, we ship to all of the GCC regions and worldwide as well.

We have multiple warehouses around the world, we ship from the nearest warehouse to your country/region.

B2B Partnerships

Thank you for your interest in cooperating with us. For more information about agencies and wholesale, please Click here to navigate to be our partner page.

Great! If you are a celebrity or a fashion blogger Click here to get in touch with us.

We do have an Affiliate program and we accept submissions.

Click here to apply to get up to 25% commission.

Amazing! We are always looking for talented barbershops / saloons from around the world.

Click Here to apply for a partnership.

We are pleased that you are interested in working with us by selling and marketing our luxury Brazilian products.

Click here to visit the business partners page.

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