Shipping Policy

1- Preparing the shipment:

• Orders are processed (packaged) within 24 hours after the order is confirmed on the site. (not included to the shipping time)

2- Shipping time:

• Express Shipping (2-4 working days)
• Standard Shipping (4-7 working days)
  
• The numbers provided above are not include fulfillment and processing time (24 hours).

• Delivery Attempts: METRO BRAZIL is not responsible for failure to be present or to coordinate with the delivery representative during delivery attempts. No refunds will be issued in such cases.

• During peak seasons like Ramadan, Eid Al-Adha, White Friday, End-of-Year, and National Days, delays may happen. Please place your orders early to avoid inconvenience. Delivery times are estimates and not guaranteed, and shipping fees (standard and express) are non-refundable in case of delays.

• Delivery dates provided above are estimates and are not guaranteed.
  The delivery timeframes remain valid. however, we are not responsible for delays caused by circumstances beyond our control, including but not limited to customs processing, carrier or transit delays, adverse weather conditions, natural disasters, governmental actions, or other unforeseen events. Standard and Express shipping costs are non-refundable, and no refunds or reimbursements will be issued in the event of such delays.

3- Shipping Fees:

• 19 SAR with Free Shipping for orders over 350 SAR in KSA, UAE, and Bahrain.
• 29 SAR with Free Shipping for orders over 1000 SAR in Kuwait, Qatar, and Oman.
• For other countries, the shipping fees will be displayed on the checkout page after entering the address details..
• Additional charges may apply for shipping to remote areas or for large and heavy items. 
• Customers will be notified of any additional costs.

4- Shipping methods:

• Shipping companies (Aramex - SMSA - DHL).
• We deliver orders to all GCC, Lebanon, Jordan, Europe, UK, USA and Australia.

5- Tracking the shipment:

• Shipment tracking information is sent via email and text message to the registered contact information.
• Customers can also log in to their accounts to check and track their shipments.

6- Providing the wrong address:

• In case the order's shipping address was entered incorrectly during the checkout process, it will lead to a delay in processing and shipping the order for the period of time mentioned, until the address is corrected.
• Customers can adjust the shipping address and update their contact information by contacting our customer support team within 6 hours of placing the online order before it is shipped.
• If the order has already been shipped, changes or updates to the shipping address and contact information need to be handled directly with the shipping company.
• If the customer provided the wrong shipping address or contact number and didn't correct it or inform us, resulting in the order being delivered to the wrong address, the customer will be fully responsible, and no refund will be eligible.